Frequently
asked
questions.
Where can I find information about your current contests?

Check CONTESTS section of our website or our Instagram profile.

How does the Luxplorers membership work?

It‘s simple. You sign up by selecting a type of subscription, an account will be automatically created for you. You can cancel anytime.

Do I need special software to read e-books?

All you need is a device that reads PDF files.

How can I download my presets?

After your checkout process, access your profile using your login credentials here. Then, click “MY DOWNLOADS” tab, where you’ll find your presets ready for download!

Can I pay you for a feature/advertisement?

No.

How can I access the app?

After subscribing to one of our plans, you will get a login info for your Luxplorers account. Log in here, then click the “ENTER HASHTAG IT!” button.

What is the best way to access the app?
Can I try the app before subscribing?

No. However, we are giving you a 100% money back guarantee for your first subscription month!

Why didn’t I get the amount of hashtags I chose?

We are trying our best to include as much profiles as possible in our database. But sometimes, there are just not enough hashtags available for your search query.

Why you don’t have ‘X’ location or ‘Y’ category in your database?

Most probably because there are no profiles that feature photos from that location or category.

I’m a fan/admin of a profile which I can’t find in your database, what can I do?

Let us know on profiles [at] luxplorers.com. We will check it and add it to our database.

What is your cancelation policy?

You may cancel your membership at any time by logging on to your account within luxplorers.com. To cancel a membership, please log in to your account on the Site and select the “MY SUBSCRIPTIONS” tab, then click “VIEW” on your current active subscription. Finally, click the link in the “If you want to cancel this subscription, you can do so HERE”. If you have any problems, please email support [at] luxplorers.com.

Can I have multiple subscriptions under one account?

No.

Do you accept PayPal?

Sorry, we don‘t accept PayPal at this time. Only major credit cards.

In what formats are e-books available?

PDF only.

Are there any restrictions or limits to downloading my ebook?

No.

How can I download the e-book I bought?

After your checkout process, access your profile using your login credentials here. Then, click “My E-books” tab, where you’ll find your e-book ready for you to download!

How do I install the presets?
Are there any restrictions or limits to downloading my presets?

No.

What if I change computers/what if I lose my presets?

No problem, you can always download all your presets from your account!

I would like to be your Instagram Brand Ambassador. Where can I apply?

Contact us on instagram [at] luxplorers.com.

I have a content tip for you, where can contact you?

Contact us on instagram[at]luxplorers.com.

Where will the winners be announced?

In CONTESTS section of our website and our Instagram profile.

What are the prizes?

Depends on the contest! Check CONTESTS section of our website or our Instagram profile to get the latest information.

If I win a prize money contest, how will get the money?

All prize money winnings are sent through PayPal. Creating a PayPal account is free and easy!

Who selects the winners?

Judging is conducted by the Luxplorers team and their Brand Ambassadors.

How many photos can I enter into the contest?

One photo in each contest if you are our basic subscriber. Unlimited photos for premium subscriber. However, for a limited time, contest entries are unlimited and free for everyone.

How do submit my contest photograph?

You upload your contest photo to your Instagram account and tag it with a contest hashtag, which is unique for each contest.

Can I submit a photo that I uploaded before the contest announcement?

No.

Can I submit a photo with watermarks?

No.

Is there an age restriction?

No.